Refund policy
We want you to feel confident choosing LUMIROT. If your order arrives damaged, you receive an incorrect item, or you decide your sunglasses are not right for you, please contact info@lumirot.com so we can help.
Our 30-day return policy is described below. It does not limit any mandatory consumer rights that apply to your purchase.
1. Damaged or Faulty Items
Please inspect your order upon arrival. If an item arrives damaged or faulty, contact us as soon as possible, within 48 hours of delivery.
Include your order number, a description of the issue, and clear photos or a short video showing the item and its packaging.
Once we confirm the issue, we will arrange a replacement at no additional cost. You do not need to return an item confirmed as damaged or faulty on arrival. Please keep it and its packaging until we have reviewed your request.
2. Incorrect Items
If you receive a different item or frame color from the one you ordered, please email info@lumirot.com with your order number and photos of the item received.
We will arrange the appropriate replacement. If a return is required, LUMIROT will cover the return shipping costs and provide a prepaid shipping label. No handling fee applies.
Please notify us as soon as possible, within 48 hours of delivery in such case.
3. Change-of-Mind Returns for Refund
If your sunglasses are not right for you, you may request a return within 30 days of delivery, without giving a reason.
Under our voluntary 30-day return policy, items must be:
- Unused and undamaged.
- In their original packaging.
- Complete with all included accessories, tags, and labels.
For change-of-mind returns, you are responsible for arranging and paying for return shipping.
We recommend reviewing the product details, dimensions, and frame colors carefully before ordering.
These conditions apply to our voluntary return offer. Different conditions may apply when you exercise a statutory right of withdrawal, as explained below.
4. Change-of-Mind Returns for Exchanges
You may request an exchange for a different frame color within 30 days of delivery, subject to availability and the return conditions above.
Email us with your order number and preferred frame color. We will confirm availability, return instructions, and any additional shipping costs before you send anything back.
Return shipping costs for a change-of-mind exchange is your responsibility. This does not apply when we sent an incorrect or faulty item.
5. How to Start a Return
- Email info@lumirot.com with your order number and the items you wish to return.
- For damaged, faulty, or incorrect items, include a description and supporting photos or video. A reason is not required for a change-of-mind return.
- We will provide the correct return address and shipping instructions.
- Pack the items securely and include your order number in the box.
- Keep your proof of postage and email us the tracking number right after dispatch.
Please contact us before sending a return so we can direct it to the correct warehouse. Do not assume that the address printed on your parcel is the return address.
For our voluntary 30-day return offer, please dispatch your return within 14 days of receiving the return instructions.
6. Return Addresses and Shipping Costs
Orders are fulfilled from the nearest available warehouse holding the item in stock. Our warehouse locations include Slovakia, Poland, Singapore, Hong Kong, and China.
Returns are normally sent to the warehouse that originally fulfilled the order. We will provide the applicable address before you ship your return.
For customer-paid returns, postage typically costs $5–$25 USD, depending on your location, the destination, and your chosen carrier. This is an estimate, not a fixed fee charged by LUMIROT.
Please use a tracked shipping service and keep your proof of postage. If a parcel is delayed or lost in return transit, tracking and dispatch records will help establish what happened.
7. Refunds
We will inspect returned items and notify you of the outcome by email. Approved refunds are issued to the original payment method, and a refund confirmation will be sent to the email address used for your order.
Your bank or payment provider may require additional time to display the refund.
For voluntary change-of-mind returns, original delivery charges and customer-paid return postage are non-refundable, except where applicable law requires otherwise.
If the return concerns a confirmed fault, shipping damage, or an incorrect item sent by us, you will not be responsible for the necessary return shipping costs.
8. Damaged, Used, or Incomplete Returns
Under our voluntary 30-day return policy, items damaged through misuse, accidental damage, improper care, unauthorized modification, or water exposure are not eligible for a refund for that damage.
Used items or returns with missing components may be declined or assessed for a reduced refund, depending on their condition and applicable law. We will explain any proposed deduction.
These exclusions do not remove your rights where the problem results from a product defect or failure to meet its advertised characteristics.
9. EU Statutory Right of Withdrawal
If EU consumer withdrawal rules apply to your purchase, you may withdraw from your online order within 14 days of delivery, without giving a reason.
To exercise this right, fill the Withdraw from contract form or email info@lumirot.com with a clear statement that you wish to withdraw.
You must send the goods back within 14 days of notifying us of your withdrawal. You bear the direct return shipping costs for a change-of-mind withdrawal.
You may inspect and try the goods as necessary to establish their nature, characteristics, and functioning. You are only responsible for any reduction in value caused by handling beyond what is necessary for that purpose. Opening the packaging or reasonably trying on the sunglasses does not, by itself, remove your right to withdraw.
For a full-order withdrawal, we will reimburse the payments received, including the cost of our least expensive standard delivery option. Any additional charge for a more expensive delivery service you selected is not refundable.
We will reimburse you without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.
10. Your Statutory Rights
Our voluntary 30-day return policy is additional to your statutory rights. It does not replace or restrict any applicable rights concerning faulty, damaged, incorrect, or misdescribed goods.
Contact
For returns, exchanges, or refund assistance, email: info@lumirot.com.
